Non-Cancellation and Non-Transferability
All purchases of products and services on StudyCrux.in are final and non-cancellable. Products or services purchased cannot be transferred to another user under any circumstances.
Non-Refundable Payments
Payments made towards the purchase or subscription of any paid product or service are strictly non-refundable. No refund shall be processed for reasons other than those explicitly mentioned in this policy.
Exception — Duplicate Payments
A refund will be considered only in cases where multiple payments have been made for the same product or service by the same registered user. Such cases will be reviewed, and the excess amount, if verified, will be refunded.
Mandatory Refund Request Process
To initiate a refund request for duplicate payments, the user must send a formal email to the official email address of StudyCrux within 7 DAYS of the transaction. The email must include:
- ›Transaction ID Number for each payment made.
- ›Registered User Details associated with the account.
- ›Any supporting documentation or proof of payment, if applicable.
Verification and Processing of Refunds
Upon receipt of the refund request, StudyCrux will review and verify the claim within a reasonable time frame. Refunds, if approved, will be processed only after verification is complete and the required amount will be transferred within 7 WORKING DAYS. The decision of StudyCrux shall be final and binding.
Non-Compliance with Policy Terms
Any refund requests made after the stipulated 7-DAY period or without the required transaction details will not be entertained. Users are solely responsible for ensuring all necessary details are provided in a timely manner.
User Responsibility
Users are advised to carefully review all orders and payment details prior to making a purchase to avoid any inconvenience.
By proceeding with a purchase on StudyCrux.in, users acknowledge and agree to abide by these terms and conditions.